Consumer Information
When you buy goods or services, from a washing machine to a holiday, from a mobile phone contract to a builder, choosing your utility provider or buying a secondhand car; you have rights as a consumer.
These rights either come from the law relating to that area, or from a contract relating to those goods or services. When looking for help in resolving a consumer dispute it is important to look at when you bought the goods (when did you sign a contract or pay?), how you bought them (was it over the phone or online, on your doorstep, in a store?), how you paid for them (was finance used for any part of the transaction? A credit card or loan?), what if any contract did you sign, what other information was provided to you when you purchased (in person, by post or by email from supplier), and what is the issue you are experiencing, what outcome do you want to your issue?
All of the above may effect what your rights are, and you should have as much of this information to hand as possible when seeking advice or information. A good place to start is calling Citizens Advice Consumer Helpline on 03454 040506
Follow Citizens Advice to find out about this year's National Consumer Week which starts on 28 November
This year is about getting millions of consumers 'Switched On' to their rights and
product safety when buying electrical goods
If you have a Consumer issue there is information and details of advice providers available below.
General Consumer Advice Providers what's this?
General advice means you will be assessed and information will be provided relating to how the information given relates to your circumstances. You can be assessed as to meeting and criteria or eligibility for the advice you are given, and you will be advised on your rights, obligations and entitlements, and the suitability of different options available; this could include benefit calculations, debt solutions, being provided with the correct forms for basic immigration enquiries, and housing rights relating to the circumstances of your tenancy or ownership situation, for example.
Citizens Advice, Hull and East Riding
Citizens Advice, Hull and East Riding is an independent charity providing free advice for the problems people face, helping them find a way forward
Hull Advice
Hull Advice is part of Hull City Council's Customer Service team. It provides a drop in service for Hull residents that gives advice on a whole range of issues including benefits, debt, housing, family, community care and employment. The Hull Advice team works on behalf of the customer, even if the customer has a dispute with the Council.
Consumer Information Advice Providers what's this?
Information only means these agencies can provide you with information relating to your enquiry, but will not assess your eligibility, the suitability of the advice to your specific situation or offer advice on how the information relates to you personally. It is your responsibility to ensure that the information relates to your circumstances, and seek further General Advice if you require help with this.
Age UK Hull
Age UK Hull: promoting independent living and active ageing in Hull, and local services for local people.